<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <title>:: eResearch India ::</title> <link rel="stylesheet" type="text/css" href="../includes/css/styles.css" /> <script src="Scripts/AC_RunActiveContent.js" type="text/javascript"></script> <script> ThePrev=0 TheCurr=0 ThePrevM=0 TheCurrM=0 function ShowThis(tblid) { if(TheCurr==0) { ThePrev=tblid TheCurr=tblid } else { ThePrev=TheCurr TheCurr=tblid } document.getElementById(ThePrev).style.display="none" document.getElementById(TheCurr).style.display="" } </script> </head> <body> <table width="100%" border="0" cellspacing="0" cellpadding="0" height="100%"> <tr> <td valign="top"> <table width="930" border="0" cellspacing="0" cellpadding="0" align="center"> <tr> <td valign="top"> <table width="930" border="0" cellspacing="0" cellpadding="0"> <tr> <td valign="top"><a href="../Login.aspx"><img src="../images/eRI_logo.png" border="0" /></a></td> <td valign="top"><img src="../images/topbanner.png" /></td> </tr> </table> </td> </tr> <tr> <td valign="top"> <table width="930" border="0" cellspacing="0" cellpadding="0"> <tr> <td valign="middle"width="930"> <table width="862" border="0" cellspacing="0" cellpadding="0" align="center"> <tr> <td><a href="../login.aspx"><img src="../images/home_selectedMenu.png" width="185" height="69" border="0" /></a></td> <td><a href="ourpanel.htm"><img src="../images/ourpanel_Menu.png" width="164" height="69" border="0"/></a></td> <td><a href="faq.htm"><img src="../images/faq_menu.png" width="170" height="69" border="0" /></a></td> <td><a href="aboutus.htm"><img src="../images/aboutus_menu.png" width="170" height="69" border="0" /></a></td> <td><a href="contactus.htm"><img src="../images/contactus_Menu.png" width="173" height="69" border="0" /></a></td> </tr> </table> </td> </tr> </table> </td> </tr> <tr> <td valign="top"> <table width="930" border="0" cellspacing="0" cellpadding="0"> <tr> <td valign="top" width="624" bgcolor="#FFFFFF"> <table width="624" border="0" cellspacing="0" cellpadding="0"> <tr> <td valign="top" id="bodycon_img" width="624"> <table width="598" border="0" cellspacing="0" cellpadding="0" align="center"> <tr> <td class="bodycon_text" style="padding-top:12px;"> <table width="598" border="0" cellspacing="0" cellpadding="0"> <tr> <td valign="top"> <table width="598" border="0" cellspacing="0" cellpadding="0" class="bodycon_text"> <tr> <td class="member_logintxt" style="padding-bottom:10px" id="#top">FAQ's</td> </tr> <tr> <td class="FAQtitle" style="padding-top:10px;padding-bottom:10px;" align="left"><strong>Questions about joining the eResearch India® Market Research Panel (FAQ s)</strong></td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q1')">Why should I join the eResearch India Panel?</a></td> </tr> <tr> <td class="faq" id="Q1" style="display:none;padding-top:5px;padding-bottom:5px;">eResearch India is a fast growing online Panel community in India. Thousands of people across the country have joined this panel to share their opinion by participating in market research surveys. By becoming a member of this panel, you get to participate in surveys, and get rewarded for your participation. You are also making your opinion count, to influence various decisions in the marketplace. Our panel members tell us they find participation a fun and rewarding experience! </td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q2')">How do I become a member of the eResearch India panel?</a></td> </tr> <tr> <td class="faq" id="Q2" style="display:none;padding-top:5px;padding-bottom:5px;">To become a member of our panel, click on the Join Now tab and choose the panel(s) in which you'd like to participate. From there you can fill out our simple, online registration form. </td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q3')">After I join the panel, do I need to contact eResearch India to receive research offers?</a></td> </tr> <tr> <td class="faq" id="Q3" style="display:none;padding-top:5px;padding-bottom:5px;">No. Your profile will be used to identify applicable studies. eResearch India will contact you by email or occasionally by phone to alert you of any research opportunities. </td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q4')">Are there any fees or hidden costs to join the eResearch India panel?</a></td> </tr> <tr> <td class="faq" id="Q4" style="display:none;padding-top:5px;padding-bottom:5px;">No - there are NEVER any fees to join or to participate in the eResearch India Panel.</td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q5')">How will eResearch India use the personal information that I provide? Do you sell my information? Will I receive spam if I join?</a></td> </tr> <tr> <td class="faq" id="Q5" style="display:none;padding-top:5px;padding-bottom:5px;">The information we gather, such as your name, address, gender, birthday and employment status, is used to match you with the appropriate marketing research studies. We need your email address to invite your participation in applicable surveys and/or focus groups. Part of the eResearch India policy is to never, ever send spam or to allow anyone else to send you spam either. See our <a href="privacypolicy.htm" class="addquotelink">Privacy Policy</a> for complete details. </td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q6')">How secure is my personal information with your company?</a></td> </tr> <tr> <td class="faq" id="Q6" style="display:none;padding-top:5px;padding-bottom:5px;">eResearch India exerts strict measures to ensure that every aspect of your information is held highly confidential and secure. Access to all personal information is restricted and limited to key personnel on a need to know basis. eResearch India will never ask you for private information such as your credit card or social security number, as a part of our research. Your information is used only to contact you regarding research studies, newsletters, winner notifications, and incentive redemptions. We do not share your information with third parties. The input you provide in research projects is used only in aggregate to fulfill the statistical needs of our clients. See our <a href="privacypolicy.htm" class="addquotelink">Privacy Policy</a> for complete details. The panel is compliant with ESOMAR International code and CASRO guidelines.</td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q7')">In what kinds of surveys will I be asked to participate?</a></td> </tr> <tr> <td class="faq" id="Q7" style="display:none;padding-top:5px;padding-bottom:5px;">The types of studies range from concept testing, brand awareness to usage studies, buying behavior etc. While we largely do online studies, you may opt to participate in telephonic interviews in some cases. Study topics vary widely but generally include the likes and dislikes of products and services. </td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q8')">What kind of research studies or surveys do you conduct?</a></td> </tr> <tr> <td class="faq" id="Q8" style="display:none;padding-top:5px;padding-bottom:5px;"> Studies are conducted in many different forms:<br /> <ul> <li>Online surveys where a pre-programmed questionnaire is answered entirely online; </li> <li>Online focus groups or bulletin boards where questions and answers flow in an online discussion that may take an hour or span a two or three day period; </li> <li>In-person focus groups held at a facility in your city or at an event you re attending; </li> <li>Telephone surveys where you answer questions read to you by an interviewer; </li> <li>A diary or camera journal that records interaction with a particular product or service; </li> <li>In-home new product tests (e.g., window coverings, salad crispers, electric toothbrushes, etc.  you almost always get to keep the product); </li> <li>Taste tests where you go to a facility in your city, eat and/or drink and give your opinion; </li> <li>Product tests (e.g., new acne product, new inline skate brake, new Blackberry, new home thermometer, etc.)  you try the product for a specified period of time and give your opinions (you often get to keep these too); </li> <li>Website usability, where you log online and report the user-friendliness of the website; </li> <li>Advertising tests (e.g., hear, read, or watch ads and provide input  some are conducted over the phone, online, or in a focus group setting); </li> <li>Mock jury (observe the arguments of a case that s going to trial and give your verdict); </li> <li>Shadow jury (actually attend a real jury trial in the observer seats at the courthouse and provide feedback daily); </li> <li>Mystery shopping (e.g., get paid to dine out and rate the food and service; visit a business, buy a product and measure whether the agent did his/her job properly); </li> <li>Medical or psychological trials/tests (test topics range widely  i.e., memory, exercise, arthritis, diabetics, persons 65+ on heart medication, twins, bi-polar, women with breast cancer, etc., oftentimes held at a local university); </li> <li>Clinical trials (e.g., generally longer term blind or double-blind studies testing the safety and efficacy of new drugs or devices) </li> </ul> </td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q9')">When and how often will I be asked to participate in a survey? </strong></a></td> </tr> <tr> <td class="faq" id="Q9" style="display:none;padding-top:5px;padding-bottom:5px;">We make every attempt to keep our panel members active; however, there are no guarantees as to how many surveys and/or focus groups in which you will be asked to participate. Many things factor in to how often our panelists contribute including specific household profiles and the type of information our clients need to know. We rotate our panel member list on a regular basis to give all members an equal chance of participation. On average our panelists participate in 3-6 studies per year. </td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q10')">How to Contact Us</a></td> </tr> <tr> <td class="faq" id="Q10" style="display:none;padding-top:5px;padding-bottom:5px;"> If you are a panel member or thinking of becoming one and have questions or comments, please contact us at:<br /> Email: &lt;email address&gt;<br /> eResearch India Panel <br /> &lt;Address & Phone no. of eResearch India&gt; </td> </tr> <tr> <td class="FAQtitle" style="padding-top:10px;padding-bottom:10px;" align="left"><strong>Members Questions</strong></td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q11')">I just became Panel Member - What happens next?</a></td> </tr> <tr> <td class="faq" id="Q11" style="display:none;padding-top:5px;padding-bottom:5px;">Thank you for joining! We are delighted you've joined our research community and trust that your experiences will be insightful and exciting. Our primary method of communication with you is by email. The only way to ensure you receive every survey invitation is first make sure we have your valid & current email address, but to also place our email address into your address book or add us to your list of trusted senders. Please add the following email address to your list of trusted senders: &lt;eResearch India Email address&gt;. Additionally if you have a spam filter on your email account, please set your filter to allow all email from the &lt;eResearch India Email address&gt; into your inbox. </td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q12')">I have not been asked to participate in an online survey or focus group recently (or at all). Why not?</a></td> </tr> <tr> <td class="faq" id="Q12" style="display:none;padding-top:5px;padding-bottom:5px;">We make every attempt to keep our panel members active; however, there are no guarantees as to how many surveys and/or focus groups you will be asked to participate. Many things factor in to how often our panelists contribute including specific household profiles and the type of information our clients need to know. We rotate our panel member list on a regular basis to give all members an equal chance of participation. On average our panelists participate in 3-6 studies per year. <br />Remember, we can only include you in our studies if we can reach you via e-mail. So, please let us know if your contact information has changed. If you are a member of our consumer panel, you can login and update your information at &lt;Website registration page link&gt;. If you are a member of our Business/IT or Medical Professional panel, please email your updates to us at &lt;Website registration page link&gt;. </td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q13')">How do I update my e-mail address, mailing address and/or panel member information?</a></td> </tr> <tr> <td class="faq" id="Q13" style="display:none;padding-top:5px;padding-bottom:5px;">If you are a member of our consumer panel, you can login and update your information at &lt;Website registration page link&gt;. If you are a member of our Business/IT or Medical Professional panel, please email your updates to us at &lt;Website registration page link&gt;. </td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q14')">Can I invite my friends, family or colleagues to become a Panel Member at EResearch India?</a></td> </tr> <tr> <td class="faq" id="Q14" style="display:none;padding-top:5px;padding-bottom:5px;">Absolutely! We'd love for you to refer your friends and/or colleagues to join our research panel. You can go to our refer a friend form to send an email now. This email provides a pre-written note which briefly explains our Panel that you can, of course, modify if desired. If you are a member of our consumer panel visit your profile and learn more about participating in our referral program. </td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q15')">I have some ideas about how the eResearch India Panel could be better for the members. Are you interested in hearing them?</a></td> </tr> <tr> <td class="faq" id="Q15" style="display:none;padding-top:5px;padding-bottom:5px;">Absolutely! Without you, our work would not be possible. You are the driving force behind our business. That is why we encourage members to let us know if there is anything we can do to improve your experience. Always feel free to send your suggestions or ideas to our panel manager, &lt;Employee Name&gt;, at &lt;Employee email address&gt;. </td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q16')">How do I opt out of the EResearch India Panel?</a></td> </tr> <tr> <td class="faq" id="Q16" style="display:none;padding-top:5px;padding-bottom:5px;">If you choose to discontinue your membership, you may opt out by sending an email requesting removal to &lt;eReserach India Email address&gt;. Please allow two or three business days for processing this removal. Before removal, although unlikely, you could receive an email invitation from us; if so, please accept our apologies in advance for any inconvenience this may cause. </td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q17')">How to Contact Us</a></td> </tr> <tr> <td class="faq" id="Q17" style="display:none;padding-top:5px;padding-bottom:5px;"> If you are a panel member or thinking of becoming one and have questions or comments, please contact us at:<br /> Email: &lt;email address&gt;<br /> eResearch India Panel <br /> &lt;Address & Phone no. of eResearch India&gt; </td> </tr> <tr> <td class="FAQtitle" style="padding-top:10px;padding-bottom:10px;" align="left"><strong>Incentive Questions</strong></td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q18')">How much money can I expect to make by being a member of your panel? </a></td> </tr> <tr> <td class="faq" id="Q18" style="display:none;padding-top:5px;padding-bottom:5px;"> Incentive systems are based on reward points which can be redeemed for various options provided to the members. Reward points are issued for each survey the panel member completes. Accumulated points can be redeemed for the redemption options provided to them. Redemption options include gift cards for Westside, Pantaloon, Landmark, Lifestyle, Megamart, Coffeday, Barrista, Spencers, Cash Cheque and some products. The choices may vary from time to time. <br /><br />Sample Reward point calculation table:<br /> <table width="580" border="1" cellspacing="0" cellpadding="0" class="bodycon_text"> <tr> <td width="179">Panel Type / Survey Duration</td> <td width="106">10 min</td> <td width="97">20 min</td> <td width="91">30 min</td> <td width="95">40 min</td> </tr> <tr> <td bgcolor="#FFFFFF">Physician</td> <td bgcolor="#FFFFFF">200</td> <td bgcolor="#FFFFFF">400</td> <td bgcolor="#FFFFFF">600</td> <td bgcolor="#FFFFFF">800</td> </tr> <tr> <td>IT decision makers</td> <td>200</td> <td>400</td> <td>600</td> <td>800</td> </tr> <tr> <td bgcolor="#FFFFFF">Luxury</td> <td bgcolor="#FFFFFF">100</td> <td bgcolor="#FFFFFF">200</td> <td bgcolor="#FFFFFF">300</td> <td bgcolor="#FFFFFF">400</td> </tr> <tr> <td>Auto</td> <td>50;</td> <td>100</td> <td>150</td> <td>200</td> </tr> <tr> <td bgcolor="#FFFFFF">Consumer</td> <td bgcolor="#FFFFFF">25</td> <td bgcolor="#FFFFFF">50</td> <td bgcolor="#FFFFFF">75</td> <td bgcolor="#FFFFFF">100</td> </tr> <tr> <td>Youth</td> <td>25</td> <td>50</td> <td>75</td> <td>100</td> </tr> </table><br />Currently each reward point is equated to approximately Re.1 for most redemptions. </td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q19')">Will I get paid for every study I participate in?</a></td> </tr> <tr> <td class="faq" id="Q19" style="display:none;padding-top:5px;padding-bottom:5px;"> In general, most of our surveys include a defined reward points for panelists who successfully qualify for and complete the entire study. When we e-mail you an invitation to participate in a particular survey, we will let you know exactly what the reward points are for that particular survey. </td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q20')">When and how can I redeem my reward points?</a></td> </tr> <tr> <td class="faq" id="Q20" style="display:none;padding-top:5px;padding-bottom:5px;"> Please read the Agreement terms for the details on redemption. <br /> You can redeemp it, if you have obtained a minimum of 250 rewards points and every 6 months(Preferably in June/December).<br /> Redemption options include gift cards for national or regional retail outlets and some products you can purchase online. </td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q21')">What should I do if I have not received my reward points or cannot redeem?</a></td> </tr> <tr> <td class="faq" id="Q21" style="display:none;padding-top:5px;padding-bottom:5px;"> This should not happen. But if you face any difficulties, please contact us at & & & . </td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q22')">I did a profile survey and nothing happened, I didn t get anything?</a></td> </tr> <tr> <td class="faq" id="Q22" style="display:none;padding-top:5px;padding-bottom:5px;"> The profile survey is a set of questions used to determine if you qualify for a particular study. It is not the actual study. Depending on the complexity of the study, profile survey can take 1-5 minutes and don t guarantee a spot in the study. </td> </tr> <tr> <td class="FAQtitle" style="padding-top:10px;padding-bottom:10px;" align="left"><strong>Survey and Focus Group Questions</strong></td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q23')">What are the surveys and focus groups about?</a></td> </tr> <tr> <td class="faq" id="Q23" style="display:none;padding-top:5px;padding-bottom:5px;"> Our surveys and focus groups are designed to gather opinions on a wide range of products and services. Depending on the panel in which you are participating, we may need your opinions on anything ranging from online banking to window coverings to pharmaceutical products. </td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q24')">After I am invited to take a survey, how long do I have to complete it?</a></td> </tr> <tr> <td class="faq" id="Q24" style="display:none;padding-top:5px;padding-bottom:5px;"> You should complete it immediately to assure that you have the opportunity to participate because each survey has particular quotas for the types of respondents needed. Once a particular quota is met, the survey is closed to that population. </td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q25')">I answered a few questions in the beginning of the survey and then it said I didn't qualify. Why didn't I qualify for this survey?</a></td> </tr> <tr> <td class="faq" id="Q25" style="display:none;padding-top:5px;padding-bottom:5px;"> Every research study is geared toward a specific target audience. Because the criteria used to define the audience changes from study to study, it is impossible for you to qualify for every research study we conduct. </td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q26')">I was just invited to take a survey, but when I went to it I discovered it was closed. Why?</a></td> </tr> <tr> <td class="faq" id="Q26" style="display:none;padding-top:5px;padding-bottom:5px;"> Some surveys only seek the opinions of a few particular types of persons. As soon as those persons are identified and participate in the survey, no additional persons are accepted. Likewise, the survey is open to every individual; consequently, the first persons to respond soon reach the goals required for the study, which closes participation. </td> </tr> <tr> <td class="FAQtitle" style="padding-top:10px;padding-bottom:10px;" align="left"><strong>Miscellaneous Questions</strong></td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q27')">What if I have a question that hasn't been answered on this Web site?</a></td> </tr> <tr> <td class="faq" id="Q27" style="display:none;padding-top:5px;padding-bottom:5px;"> Please contact our Panel manager, &lt;Employee Name&gt;, at &lt;Employee email address&gt;. </td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q28')">I would like to work for eResearch India. How do I inquire about a position?</a></td> </tr> <tr> <td class="faq" id="Q28" style="display:none;padding-top:5px;padding-bottom:5px;"> Sometimes people inquiring about the research studies we conduct think that they are inquiring about an employment position at eResearch India. We do not "employ" research participants although we often pay incentives for participation. People who participate in our research studies are called panel members. However, if you are interested in working at eResearch India as a research associate in &lt;Area Name&gt;, you can submit a resume to <a href="mailto:jobs@eresearchindia.com" class="addquotelink">jobs@eresearchindia.com</a>. If you are interested in participating in the paid research studies, we would love to have you Join our Panel &lt;Registration page link&gt; </td> </tr> <tr> <td class="FAQlink" style="padding-bottom:2px;"><a href="javascript:;" class="FAQlink" onClick="ShowThis('Q29')">I represent a research company or business and I am interested in learning more about how I can access your panel for a research project. Whom should I contact?</a></td> </tr> <tr> <td class="faq" id="Q29" style="display:none;padding-top:5px;padding-bottom:5px;"> Please contact our Marketing Director at: <a href="mailto:info@eresearchindia.com" class="addquotelink">info@eresearchindia.com</a> or call &lt;Provide Phone Number&gt;. 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