Privacy Policy

Data provided during the Member enrollment process or in response to a profile update survey is collected and processed by eResearch India Portal of Dexterity Business Analysts Pvt. Ltd. ("eResearch India ") located SP 75 SIDCO Industrial Estate, Ambattur, Chennai - 600058.

eResearch India is firmly committed to protecting your privacy. Because protecting your privacy is important to us, you may always submit concerns regarding our Privacy Policy or our privacy practices to privacy@eresearchindia.com or on our site at "Contact Us". If you choose to write us an e-mail, please reference the Privacy Policy in your subject line. eResearch India will attempt to respond to all reasonable concerns and inquiries expeditiously.

eResearch India may transfer some of your information to and process it outside the country for the purposes of participating in the eResearch India programme. By submitting your information to this Web site you consent to such transfers taking place.

You Will Not be Spammed by eResearch India

This is an opt-in e-mail program. Within the fulfillment of our contractual duties to you under the Membership Agreement, you will periodically be sent e-mail communications from eResearch India inviting you to participate in surveys, as well as occasional Member Service e-mails (newsletters, Reward fulfillment communications and program announcements) and promotional e-mails from eResearch India on behalf of our Partners and Sponsors. You may opt into the program by responding to an e-mail invitation from a participating Sponsor or Partner. If you no longer want to receive these e-mail communications, you must request that Dexterity discontinue sending you e-mail or cancel your eResearch India membership as described in the "Opt-Out Policy" section below.

The Information We Collect And How We Use It

Our site's registration form requires you to give us enrollment contact information (your full name, postcode, date of birth, e-mail address, and number of e-mails desired to be received in a week). This information is compulsory to be able to register you as a Member of the eResearch India program. If you fail to provide this information, you will be unable to enroll in the eResearch India program.

However, it is optional for you to provide demographic profile data (like occupation, travel frequency, and areas of interest). Failing to provide this information will not preclude you from participating in the eResearch India program; however, it is encouraged so you can receive a more personalized experience on our site. Specifically, we use this data to customize and tailor your experience with the eResearch India program and Web site, showing you content in which you may be interested and displaying content according to your preferences. Additionally, we use this data to enable the fielding of market research studies and reserve the right to share it in anonymous singular summary and aggregate form with third parties for this purpose.

Anonymous Singular Summary and Aggregate Statistical Information

Personal demographic and profile data regarding our Members is only shared with our Sponsors, our Partners and other third parties on an anonymous singular summary basis or an aggregate basis. Anonymous singular summary information is data that describes the interest profile and demographics data of an eResearch India Member without specifically identifying the Member. For example, this data does not contain personally identifying information such as a name or e-mail address, nor does the combination of data make it possible to identify you. Aggregate information is data that describes the interest profiles and demographics of eResearch India Members as a group (in the aggregate) without specifically identifying any single Member who helps comprise that group. This data also does not contain personally identifying information such as a name or e-mail address but describes group interest profiles (for example, car brand preferences of eResearch India Members as a group) and group demographic information (for example, the average age of eResearch India Members as a group).

Personally Identifiable Information

The security of your PII is very important to us. We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect. However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and us or information stored on the Service or our servers, will be completely free from unauthorized access by third parties such as hackers and your use of the Service demonstrates your assumption of this risk.

eResearch India may provide personally identifiable information to our Sponsors, our Reward Partners, our Panel Partners, our Marketing Partners, our Clients and third parties for, including, without limitation, the following purposes: (i) the augmentation of Member information with statistical information available from a third party, (ii) independent auditing and/or verification of respondent data for quality control purposes, and (iii) the suppression of Member contact information from e-mail communications that a Member has not consented to receiving.

When our Sponsors, our Reward Partners, our Panel Partners, our Marketing Partners, our Clients and other third parties receive personally identifiable information from eResearch India, they are required to sign legally binding agreements that hold them accountable to the Council of American Survey Research Organization's ("CASRO") "Standards Regarding Disclosure of Respondent-Identifiable Data to Clients." By entering into this agreement with eResearch India, our Sponsors, our Panel Partners, our Marketing Partners, our Rewards Partners, our Clients and other third parties agree that their use of survey response data will be limited to research purposes and that all personally identifiable information will remain confidential. Unless you provide prior consent, personally identifiable information that is shared with our Sponsors, Reward Partners, Panel Partners, Marketing Partners, Clients and other third parties will not be transmitted to further parties and will not be used in conjunction with sales and/or marketing communications or promotions.

We do not share, sell, rent or trade personally identifiable information with third parties for their promotional purposes.

We reserve the right to disclose your personally identifiable information as required by law when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Surveys

eResearch India may invite you to participate in online surveys. The information requested in these surveys may include, but is not limited to, your opinions, purchase history, and purchase intent regarding consumer and/or business products and services. These surveys may also request information defined as sensitive (e.g. data directly or indirectly revealing racial and ethnic origins, political, philosophical or religious opinions, trade union affiliation, health or sexual life). Again, you are not required to provide us with this information if you do not want to and failing to provide this information will not preclude you from participating in the eResearch India program. The information collected by these surveys is used in connection with eResearch India market research sponsored by third-party companies and by eResearch India to customize and tailor your experience with the eResearch India program and Web site. We reserve the right to share this information in an anonymous singular summary and aggregate form with third parties for this purpose.

Your Electronic Relationship with Our Sponsors

If you allow us to do so by checking the corresponding box on the Member registration form and/or Welcome Gift selection form, we will share select enrollment information, including your full name, postcode and your e-mail address, with the Sponsor who invited you into the program and the Sponsor from whom you selected a Welcome Gift. If you so desire, this will enable you to foster a relationship with the Sponsors and receive electronic communications from them. While we enter into sponsorship agreements only with major brands that undertake to respect our Members' privacy, eResearch India will not be responsible for our Sponsors’ actions concerning your information.

Agents/Service Providers

We use other third parties, such as a fulfillment company, to fulfill gift card redemptions. When you redeem for a gift card, we will share your name and address as necessary for the third party to provide that service. This third party is prohibited from using your personally identifiable information for promotional purposes.

Member-Get-A-Member

If you are selected to use our referral service to invite a friend to join eResearch India, we will ask you for your friend's name and e-mail address. We will automatically send you a one-time e-mail to forward, inviting him or her to join eResearch India. eResearch India stores this information for the sole purpose of sending this one-time e-mail and tracking the success of our referral program.

Your friend may contact us at contactus@eresearchindia.com to request that we remove this information from our database.

Contests

From time to time, eResearch India and/or third parties in cooperation with eResearch India may sponsor sweepstakes and contests on this site and, as a result, may request information from you for participation purposes. Your participation in these contests is completely voluntary and you have the choice of whether to disclose this information. Such information will be used by eResearch India to notify the winners and award prizes. Also, we reserve the right to share this information in an anonymous singular summary and aggregate form with third parties.

Supplemental Information

In order to provide survey opportunities to you, we may on occasion supplement the personally identifiable information you submitted to us with information from third party sources.

ID Verification

We may use a third party supplier to verify your identity as stipulated in standard for access panels.

Enhancement of Profile Information

We purchase marketing data from third parties and add it to our existing user database to provide enriched analytical data for our clients' use. While this marketing data will be associated with personally identifiable information within the eResearch India system, we will obtain your explicit approval to release personally identifiable information to our clients. Otherwise, all personally identifiable information is removed from the marketing data before the marketing data is provided to any client.

eResearch India's Use of Cookies

A cookie is simply a small text file containing information about the user that is placed by a Web site on the user's hard drive. eResearch India places persistent cookies on your computer when you complete the registration form or log into the eResearch India Web site, and places a session cookie on your computer while you are participating in a survey or viewing the eResearch India Web site without logging in. Persistent cookies are used to store your e-mail address and encrypted password. eResearch India uses this cookie to recognize you when you visit our Web site so that we may provide you with customized pages based on information in your Member account or profile. This cookie is also required to log in and view Member-specific information on the Web site. eResearch India uses session cookies to maintain your session state across user requests. This type of cookie is used to record when you complete a survey, how much of the survey you complete, the country you are viewing and what language you are using to view the Web site. We may also use cookies to track certain information about you based upon your activity on our site or on a third party's site. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address. We use this information to conduct internal research on our Members' demographics, interests, and behavior to better understand and serve our Members. We do not associate information stored in our cookies to personally identifiable information you submit to us while using the eResearch India Web site. eResearch India occasionally utilizes e-mail web beacons to monitor e-mail deliverability. We reserve the right to share this information in an anonymous singular summary and aggregate form with third parties.

From time to time, we may allow a third-party media service to display content on our site. These third-party media services may use cookies within their content, but we have no access to or control over these cookies. The use of cookies by these third parties shall be governed by their respective privacy policies.

You can refuse to accept cookies, free of charge, by adjusting the privacy settings of your Web browser software. However, if you do not allow cookies from eResearch India, you may not be able to use all of the features on this Web site.

Other Web Sites

This site may contain links to other Internet sites that are not operated or controlled by eResearch India. We cannot control and are not responsible for the privacy practices or the content of such Web sites.

Non-Electronic Communications with You

In addition, we occasionally may employ other companies to perform Welcome Gift or Reward fulfillment mailings on our behalf. They may have access to the personal information needed to fulfill their functions, but may not use it for any other purposes.

How To Edit Or Correct Your Personal Information

By going to the eResearch India Web site, and clicking on "My Account" on the site, you may change your personal profile to better reflect your interests and view or modify personal information you have provided to us. On the site you may update your contact information, including your e-mail address, and limit the number of e-mail messages you would like to receive. When you are finished entering your updated information, click the appropriate button on the page to save your changes. Your changes will be recorded immediately but some in-process Member communications may still be based on your old information. If there is incorrect information on your eResearch India account statement, please contact us or send us an e-mail at contactus@eresearchindia.com.

To delete your personally identifiable information from the eResearch India database, please contact us or send us an e-mail at contactus@eresearchindia.com. We will respond to your request within 30 days of its submission.

We Are Committed To Data Security

The company operates with ISO 27001:2005 compliant data security standards and procedures. This site has security measures (including on-line and off-line physical, electronic and managerial safeguards) in place to protect against the loss, misuse, and alteration of the information, including your e-mail address, under our control. As with any transmission over the Internet; however, there is always some element of risk involved in sending personal information on-line. Your e-mail address, password and cookie will be required to redeem Rewards, update your personal information (name, e-mail address, etc.), and update your Member profile data. Remember to keep your password private and secure - you should not share this information with anyone. If you have any questions about the security at our Web site, you can send an e-mail to contactus@eresearchindia.com.

We Are Committed To Children's Privacy

eResearch India takes children's privacy seriously and we do not seek to collect individually identifiable information about children under 18 years of age.

If eResearch India learns that a child under the age of 18 has submitted personally identifiable information online, in contravention of these measures, eResearch India will take all reasonable measures to delete such information from its databases and to not use such information for any purpose.

Our Opt-Out Policy

If you would like to opt out of eResearch India membership, you may request that your membership be cancelled and your account closed by cancelling your membership online. You can, at any time, withdraw your consent to our use of your personal data as described in this Privacy Policy by cancelling your membership. The use of any other mechanism to request that your membership be cancelled could result in the delay of your membership cancellation.

You may request that eResearch India discontinue sending you e-mail without opting out of your eResearch India membership by clicking on the unsubscribe link found at the bottom of e-mail communications from eResearch India. To resume receiving e-mail from eResearch India, click on "My Account" from the Member Web site and update the number of e-mail messages you would like to receive. When you are finished entering the updated information, click the appropriate button on the page to save your changes.

Changes To Privacy Policy

We reserve the right to update this Privacy Policy from time to time by posting an amended version of the statement to the eResearch India Web site. Please refer to this policy regularly.

If we change how we use your personally identifiable information or update our e-mail practices, we will notify you either on the Member home page of our Web site or via e-mail.

Protection Of eResearch India And Others

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. Other than this, we have our own network of websites and portals. From time to time, we may send you the relevant information from these websites or portals also.

We promise that we will never willfully sell, trade, rent, disclose, or make available your identity, e-mail address, phone number, or home address to any outside third party without receiving your authorization to do so, or unless we are required to do so by a court decision or by a public authority.

If you have questions or concerns regarding this statement, you should first contact us at contactus@eresearchindia.com. If you do not receive acknowledgment of your inquiry, or if your inquiry has not been satisfactorily addressed, please call us at +91 44 42290000 and ask for Legal Department of eResearch India.

Note: The privacy practices set forth in this privacy policy are for this website only. If you link to other web sites, please review the privacy policies posted at those sites. BY VISITING THIS WEBSITE AND REQUESTING INFORMATION, PRODUCTS OR SERVICES THERON, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY. PLEASE CHECK BACK FREQUENTLY FOR UPDATES AS IT IS YOUR SOLE RESPONSIBILITY TO BE AWARE OF CHANGES. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY PLEASE DO NOT PROVIDE ANY INFORMATION TO US OR USE ANY OF THE SERVICES OR PRODUCTS OFFERED OR PROVIDED ON ANY OF THE WEB SITES REFERRED TO IN THIS PRIVACY POLICY.